Refund policy

BMoons Exchange & Refund Policy
We want you to be completely satisfied with your BMoons purchase. Please read the following Exchange & Refund Policy carefully before requesting an exchange.
1. Exchange Period
Exchanges are accepted strictly within 7 days from the date of delivery.
Exchange requests made after 7 days from the completed delivery date will not be accepted.

1. Conditions for Exchange
To be eligible for an exchange:
The item must be new, unused and unworn.
The item must be returned in its original condition and packaging, where applicable.
Items that are damaged, stained, soiled, altered, washed, worn or unhygienic will not be accepted.
Any item that does not meet the above conditions may be rejected following inspection.

2. Customer Responsibility
The purchased item remains the customer’s responsibility until it reaches BMoons for inspection.
Customers are requested to ensure that the item is properly packed and securely sealed before handing it over to the courier.
BMoons will not be responsible for any damage, loss or tampering that occurs while the item is being returned to us due to improper packaging.

3. Inspection & Approval
All exchange items will be inspected once they are received by BMoons.
An exchange will only be processed after the item successfully passes our quality inspection.
Although we make every effort to accommodate our customers, items that do not meet the exchange conditions may be rejected.

4. Exchange Options
An eligible item may be exchanged for a different size or an alternative product, subject to stock availability.
If the requested replacement item is unavailable, the customer may select another available item of suitable value, subject to the terms below.

5. Price Difference
If the replacement item has a:
Higher selling price than the original item:
The customer must pay the difference in price before the replacement item is dispatched.
Lower selling price than the original item:
The difference in price will not be refunded and no store credit will be provided for the balance amount.

6. Courier Charges for Exchanges
Once the returned item passes inspection and the exchange is approved, Customer will cover up to Rs. 250 of the courier cost for the pick-up and re-delivery of the exchanged item.

7. Refund Policy
BMoons does not provide cash refunds for exchanged or returned items.
No store credit notes will be issued in place of a refund.
Once an order has been successfully delivered, eligible requests will be handled strictly through the exchange process described in this policy.
Any price difference arising from an exchange will be handled according to the Price Difference section above.

8. Items Damaged Before Delivery
If you receive an item that appears to have been damaged before or during delivery, please contact BMoons as soon as possible and provide clear photographs/videos of the item and packaging.
Such cases will be reviewed separately by BMoons and, where applicable, an appropriate solution will be provided after verification.

9. Important Note
By placing an order with BMoons, the customer acknowledges and agrees to the terms and conditions of this Exchange & Refund Policy.
For any exchange request, please contact BMoons within 7 days of receiving your order.

PLEASE NOTE THAT ALL EXCHANGES WILL TAKE A PERIOD OF 14 DAYS IN ORDER TO ACCOMMODATE THE COURIER RETURN TIME, INSPECTION TIME, PRODUCT PROCESSING AND COURIER DELIVERY TIME. YOUR PATIENCE IS HIGHLY APPRECIATED.